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We are looking forward to hearing from you:
Office Vienna
Hebbelplatz 5,
1100 Vienna, Austria
Office Innsbruck
Maximilianstraße 2,
6020 Innsbruck, Austria
Office Graz
Puchstraße 185,
8055 Graz, Austria
Office Obertshausen
Friedensstraße 20,
63179 Obertshausen, Germany

Many processes.
One solution.

The core features of aax2

Product catalogue

Shop and customer self-care

Order entry

Workflow-Engine

Interface bus

Billing and accounts receivable management

Communication

To-do lists and the overall picture

Promotions and campaign management

Customer relationship management

Reporting and DWH link

Document management

Product catalogue

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For any product structure.

aax2 features an integrated product catalogue that can be used in any industry, regardless of whether you offer mobile plans or e-health services.

Straightforward configuration.

Data can be updated conveniently using the graphical interface and integrated into the live system without any development work.

From incoming orders and provisioning to billing.

All modules and connected systems pull data directly from the aaxaax2 product catalogue, preventing data redundancies and discrepancies that can happen when data is stored in more than one place.

Shop and customer self-care

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Comprehensive and integrated websites.

aax2 offers webshops for online sales, sites for customers to handle administration themselves, and partner sites for sales partners. These platforms are compatible with smartphones, tablets and desktops.

Customisable for any project and client.

Components can be custom designed. We give you the flexibility to configure colours, layouts and functions any way you like, but the basis always remains stable.

High-performance, scalable and highly available.

All aax2 components are connected in a way that essentially rules out downtime during maintenance. Pages are always available, and orders can still be received through the online shop and be cached.

Order entry

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Multi-channel implementation.

No matter how orders are received – whether from your online shop, by e-mail, text message, fax, letter or phone, or via data imports from other systems – order processing with aax2 is well structured and takes place in a single module.

Intuitive and fast.

The aax2 interface gives you a form that's easy to understand and use for fast and structured order entry.

Maximum flexibility thanks to configuration.

Adding input forms to the interface is a breeze. And you can integrate all types of reviews and checks, such as credit ratings, duplicates, verifications, etc., at any time.

Workflow-Engine

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The best possible way to illustrate complex business processes.

All types of processes, including all rainy day scenarios, can be configured in the aax2 workflow engine. Steps within the system, interface communications and manual checks are combined so that the system can cleanly handle even complicated processes.

Maximum automation.

aax2 is synonymous with maximum automation so that you can work through involved processes reliably and quickly. Automation prevents data discrepancies caused by human error and saves time.

Customisable and transparent.

You'll never need to spend time developing again. Configuring aax2 is so fast that anyone can do it. Thanks to the system's graphical workflow designer, all changes can be made directly in the interface.

Interface bus

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Always up to date.

We always use the latest technologies so that we can ensure that communication with external systems runs smoothly.

Fast, affordable and reliable.

The interface bus provides the central link for all interfaces, which facilitates integration into existing system landscapes.

Standard interfaces.

We've created a number of standard interfaces to speed up installation of aax2. A handy monitoring function lets you keep track of what's going on and facilitates maintenance.

Billing and accounts receivable management

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A simple integrated solution.

aax2 handles billing and reminder processes. It generates the documents you need and sends them to the required systems. And it makes it possible to connect to payment devices.

Flexible and client-specific extensions.

Because the system is so easy to configure, various modifications and additional requests can be integrated quickly. Even the type of billing period can be adjusted as needed.

Field-tested since 1994.

Many of our large clients have been using aax2 for years, so you know it can handle an enormous volume of data with ease.

Communication

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All channels in one.

E-mail, text message, letter, phone call and chat options are implemented in aax2 as both inbound and outbound channels.

Customer communications at a glance.

A detailed view lets you see all communications with a particular customer, giving you the full history for follow-up processes.

To-do lists and the overall picture

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Always under control.

aax2 helps users keep track of the overall picture, especially for longer processes and when manual interaction is needed.

For efficient workflows.

Integrated to-do lists make work easy and productive while ensuring that no task gets forgotten.

Promotions and campaign management

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Simple campaign management tool.

Our campaign management module lets you specify customer benefits, such as discounts, price reductions, privileges, add-ons, bundles and bonus points, which you can link to any process, such as a new contract, upgrade or additional options.

Full integrated into your online shop/CSC.

Direct integration lets you activate campaigns on online portals as you like and make them available to customers – all without having to do any programming yourself.

Customer relationship management

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Ad hoc evaluations, mailings and customer profiles.

aax2 is intuitive. It uses online data pools, which makes it a breeze to create queries that can then be used as the basis for other processes.

The system automatically documents each step.

All actions and queries are stored in the system and can be retrieved at any time to ensure maximum traceability and transparency.

Flexible interaction with customers, no programming required.

All CRM processes can be carried out directly by the user in real time without having to do any development work.

Document management

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All steps are documented automatically.

The system not only saves each event; it also lets you categorise content, add notes and start the next processes in a sequence.

aax2 is a comprehensive CRM/BSS solution, which we customise for every company. aax2 products and services provide a fast and straightforward way to implement all customer relationship and customer interaction processes.

Many processes. One solution.

ARE YOU INTERESTED IN OUR SERVICES?

We are looking forward to your message!

Big data. Little effort.

Thanks to aax2, handling even extremely large volumes of data is a breeze. It makes no difference who is using the interface or what company it is used for. The system allows for maximum configurability and can be adapted to fit every business model perfectly.

Our Approach

Unique concept

We create an agile customisation process using Scrum for an all-in-one solution tailored to all business-related touchpoints. aax2 makes for sustainable customer relationship management that can be optimised from a single source.

Our Approach

The aax2 advantages

For every process.

aax2 combines all functions in one application, which means you can trade in multiple different programs for just one.

For every need.

aax2 can be customised to any company, regardless of the business model. aax2 adjusts to your business.

It grows with you.

As your company evolves, we make sure that aax2 keeps up and adapts.

Always up to date.

The software industry moves at an incredibly fast pace. We always keep up with developments, so that aax2 stays one step ahead.

Highly compatible.

aax2 is based on an open data model. That means it's easy to integrate other systems and link data to external applications.

For every taste.

All components can be designed just the way you want them. We give you the flexibility to configure colours, layouts and functions, but the basis always remains stable.

Many processes. One solution.

Ready to simplify your life?

Contact us.